Terms & Conditions

The Agroforestry Research Trust

The Trust was set up in 1992 as a registered charity, to conduct research into all aspects of temperate agroforestry. We undertake various research projects based on our land in South Devon.

We also:

  • Sell a variety of interesting, mostly edible plants including fruit trees and bushes, nut trees and edible perennials.
  • Sell a large range of seeds of useful plants.
  • Sell publications on aspects of agroforestry, forest gardening, fruits, nuts etc.
  • Run courses on agroforestry-based topics.
  • Undertake consultancy.

Privacy policy:

We may collect the following information about you:

  • name
  • contact information including physical address, telephone numbers, email address

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • Share information with 3rd party delivery companies which could include Tuffnels, Parcel Force and Royal Mail to help ensure a timely and effective delivery.
  • Share email and name information with Mailchimp who process our email communications, in line with the Mailchimp privacy policy.

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by letting us know using our Contact Us information, or by unsubscribing using the links at the bottom of our emails.

We will not sell, distribute or lease your personal information to third parties unless required by law to do so.

We do not store credit card details nor do we share customer details with any 3rd parties.

All PayPal transactions are subject to the PayPal Privacy Policy.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

 

Delivery policy:

Delivery to your address is covered by our Delivery terms (see plants, seed and publications order forms for rates and details of where we deliver), despatch normally being by overnight carrier (Tuffnells) or or by post for smaller parcels. In all cases, carriage is at the Purchaser’s risk. The delivery amount is normally specified before you complete the order (except for overseas plant orders for which we will quote a price).
For most orders we aim to despatch within 5 working days. We will let you know immediately if delivery is likely to be beyond this timescale and you have the right to cancel the order for a full refund at this point.

Returns and cancellation policy

We believe that all goods are supplied in good conditions and of reliable quality. We will not be responsible for the health and welfare of plants and seeds after acceptance of delivery nor will we be responsible for the replacement of any seed or plant which fails to grow due to unsuitable soil conditions, adverse weather, damage, neglect or any other cause beyond our control.
In the event of any error of ours in making up a consignment, please notify us immediately and confirm in writing within 7 days, when the matter will be put right either by a further despatch or by a refund of your payment. If you have any query or complaint about goods, let us know promptly, for we cannot be responsible for failures occurring weeks or months later, by which time so many circumstances beyond our control or knowledge are likely to have had a bearing on the matter.
If a plant order is cancelled before 1st November in the autumn/winter season the order is made, then a full refund will be made. Late cancellations after 1st November will receive an 80% refund to cover the cost of plants we cannot sell. Orders cannot be cancelled after they have been despatched.

General Terms and Conditions

The placing of an order implies acceptance of the Terms and Conditions of trading explained below. All orders will be acknowledged – plant orders in detail on our plant order acknowledgement form which will confirm total cost and gives an estimate of delivery time (but please allow for weather and other happening beyond our control).

By placing an order you agree to receive occasional email communications. You can unsubscribe at any time to these by clicking here or via the ‘unsubscribe’ link in a campaign email.

Plants and other items will be packed carefully before despatch but customers are requested to note that our responsibility actually ends when parcels are handed to the carrier. This is because items are considered as sold when they leave our premises, even though we arrange carriage on customers’ behalf. Consequently, any claims arising from loss, delay or damage in transit must be made against the Carrier – but we can attend to this on customers’ behalf, though it is essential that any damage to or loss from a parcel must be notified within 3 days of arrival. Please note that while risk in the goods passes to the customer at the moment of despatch, title to the goods remains with the Agroforestry Research Trust (“The Trust”) until full payment has been received.

For the purpose of Section 12 of the Sale of Goods Act 1979, The Trust shall transfer only such title or rights in respect of the goods as the Trust has and if the goods are purchased from a third party shall transfer only such title or rights as that party had and has transferred to the Trust.

All the plants and seeds in this catalogue/web site are offered subject to remaining unsold. If an item is sold out, we will not substitute another species or variety without customers’ instructions. The prices quoted are correct at the time of going to press / latest update, but we reserve the right to make adjustments as necessary. All prices quoted include VAT where applicable.

All customers are requested to enclose payment with order. Otherwise we will send an invoice and require payment before goods are despatched.

We intend and believe our Terms and Conditions of trading to be fair and reasonable, and nothing in the above purports to detract from the statutory rights or obligations of either buyer or seller.

Contact information

Agroforestry Research Trust, 46 Hunters Moon, Dartington, Totnes, Devon, TQ9 6JT, U.K.
Phone/Fax: (++44) (0)1803 840776.
Email: please use contact form at https://www.agroforestry.co.uk/about_us/contact/